Refund policy

The first box leak promise

If your first box leaks, tell us within 30 days of delivery and we refund the box in full. Every baby is a different shape, and fit is the one thing we can't promise from a photo, so we carry that risk instead of you. Email [email protected] with your order number. You don't need to send anything back.

Changed your mind

Send back an unopened box within 30 days of delivery and we refund it. Email us first with your order number and we'll send you the return address. Return postage is yours unless the box is faulty.

Opened boxes

For hygiene reasons we can't take back an opened box, unless it's faulty or it's your first box and it leaked.

Faulty or wrong item

Email us with your order number and a photo. We cover return postage and replace it or refund it, whichever you prefer.

Refunds

Refunds go back to your original payment method within 5 business days of us approving them. Your bank may take a few days more.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.